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Terms and Conditions

Effective Date: July 24, 2025
Last Updated: July 24, 2025

1. Introduction and Acceptance

Welcome to Narcissus. These Terms and Conditions (“Terms”) govern your use of our website and services provided by Narcissus (“Company,” “we,” “our,” or “us”). By accessing our website or engaging our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms.

Our comprehensive service portfolio includes:

  • ERP Software Development Services
  • Assets Tokenization Development Services
  • Digital Marketing Services
  • PR Services
  • SEO Services
  • Web Development Services
  • App Development Services
  • Fintech Software Development Services
  • Custom Trading Platform Development Services
  • CRM Development Services

2. Service Descriptions

2.1 Development Services

Narcissus provides custom software development services including but not limited to web applications, mobile applications, enterprise resource planning systems, customer relationship management systems, fintech solutions, and blockchain-based applications.

2.2 Marketing Services

Our marketing services encompass digital marketing strategy, search engine optimization, public relations, content creation, and brand development tailored to your business needs.

2.3 Consultation Services

We provide expert consultation on technology implementation, digital transformation, and business process optimization across various industries.

3. Service Agreement and Engagement

3.1 Project Scope and Specifications

  • All projects begin with a detailed scope of work document
  • Project specifications must be agreed upon in writing before commencement
  • Any changes to the agreed scope may result in additional charges and timeline adjustments
  • Client approval is required at designated project milestones

3.2 Timeline and Deliverables

  • Project timelines are estimates based on the agreed scope and complexity
  • Delays caused by client feedback, approvals, or content provision may extend project timelines
  • Force majeure events may impact delivery schedules
  • Final deliverables are subject to agreed acceptance criteria

3.3 Client Responsibilities

  • Provide necessary information, access, and materials required for project completion
  • Respond to requests for feedback and approvals within agreed timeframes
  • Ensure accuracy of provided content and specifications
  • Maintain confidentiality of any proprietary information shared by Narcissus

4. Payment Terms and Pricing

4.1 Payment Structure

  • Pricing is based on project complexity, timeline, and resource requirements
  • Payment schedules are outlined in individual service agreements
  • Standard payment terms are net 30 days unless otherwise specified
  • Late payments may incur additional fees as specified in the service agreement

4.2 Additional Costs

  • Third-party services, licenses, or tools required for project completion
  • Hosting, domain registration, and ongoing maintenance services
  • Travel expenses for on-site consultation or implementation
  • Additional development work beyond the agreed scope

4.3 Refund Policy

  • Refunds are evaluated on a case-by-case basis
  • Work completed and delivered according to specifications is non-refundable
  • Refund requests must be submitted in writing with detailed justification
  • Processing fees and third-party costs are non-refundable

5. Intellectual Property Rights

5.1 Client-Owned Content

  • Clients retain ownership of their original content, data, and intellectual property
  • Clients grant Narcissus a license to use provided materials for project completion
  • Client-owned trademarks, logos, and branding remain the property of the client

5.2 Developed Solutions

  • Custom code and solutions developed specifically for the client become client property upon full payment
  • Pre-existing proprietary frameworks, tools, and methodologies remain Narcissus property
  • Third-party components are subject to their respective licensing terms

5.3 Portfolio and Marketing Rights

  • Narcissus reserves the right to showcase completed projects in our portfolio
  • Client logos and project descriptions may be used for marketing purposes unless explicitly prohibited
  • Confidential or sensitive projects will not be disclosed without client consent

6. Confidentiality and Data Protection

6.1 Confidential Information

  • Both parties agree to maintain confidentiality of proprietary information
  • Non-disclosure agreements may be executed for sensitive projects
  • Confidential information excludes publicly available information or independently developed solutions

6.2 Data Security

  • We implement industry-standard security measures to protect client data
  • Data backup and recovery procedures are maintained for active projects
  • Clients are responsible for maintaining their own data backups post-delivery

6.3 Compliance

  • Our services comply with applicable data protection regulations
  • Specific compliance requirements (GDPR, HIPAA, PCI-DSS) are addressed in individual agreements
  • Clients are responsible for ensuring their use of delivered solutions meets regulatory requirements

7. Service Level Agreements and Support

7.1 Ongoing Support

  • Post-launch support terms are defined in individual service agreements
  • Support may include bug fixes, minor updates, and technical assistance
  • Major feature additions or significant modifications constitute new project work

7.2 Maintenance Services

  • Optional maintenance packages are available for developed solutions
  • Maintenance includes security updates, performance optimization, and compatibility updates
  • Service level agreements specify response times and resolution procedures

7.3 Third-Party Dependencies

  • Some solutions may rely on third-party services or platforms
  • Changes to third-party services may require updates to delivered solutions
  • Additional costs may apply for modifications due to third-party changes

8. Warranties and Disclaimers

8.1 Service Warranties

  • We warrant that services will be performed with professional skill and care
  • Developed solutions will substantially conform to agreed specifications
  • We will remedy any material defects reported within the warranty period

8.2 Disclaimer of Warranties

  • Services are provided “as is” beyond the express warranties stated herein
  • We disclaim all implied warranties including merchantability and fitness for a particular purpose
  • No warranty is made regarding the performance of third-party components or services

8.3 Performance Expectations

  • Website performance, search rankings, and marketing results are influenced by factors beyond our control
  • Projected outcomes are estimates based on industry standards and historical data
  • Actual results may vary due to market conditions, competition, and other external factors

9. Limitation of Liability

9.1 Liability Caps

  • Our total liability for any claim shall not exceed the amount paid by the client for the specific service giving rise to the claim
  • In no event shall our liability exceed the total amount paid under the agreement in the twelve months preceding the claim

9.2 Excluded Damages

  • We shall not be liable for indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, or business opportunities are specifically excluded
  • Damages resulting from third-party actions or force majeure events are excluded

9.3 Client Mitigation

  • Clients are responsible for implementing appropriate backup and recovery procedures
  • Prompt notification of issues allows for timely resolution and damage mitigation
  • Failure to mitigate damages may reduce or eliminate liability claims

10. Termination

10.1 Termination by Client

  • Clients may terminate services with written notice as specified in the service agreement
  • Termination fees may apply based on work completed and resources committed
  • All outstanding payments become due immediately upon termination

10.2 Termination by Narcissus

  • We may terminate services for material breach of these terms or non-payment
  • Immediate termination may occur for illegal activities or misuse of services
  • Upon termination, we will deliver completed work and transfer relevant materials

10.3 Effect of Termination

  • Confidentiality obligations survive termination
  • Client data will be returned or destroyed as specified in the service agreement
  • Intellectual property rights remain as defined in Section 5

11. Dispute Resolution

11.1 Negotiation

  • Disputes should first be addressed through good faith negotiation
  • Issues should be escalated to senior management before formal dispute resolution
  • Written documentation of disputes and resolution attempts is required

11.2 Mediation and Arbitration

  • Unresolved disputes may be subject to mediation or arbitration
  • The specific dispute resolution mechanism will be defined in individual service agreements
  • Legal proceedings may be limited to specific jurisdictions as agreed

11.3 Governing Law

  • These terms are governed by the laws of the jurisdiction where Narcissus is incorporated
  • Any legal proceedings will be conducted in the courts of our primary business location
  • International clients may be subject to additional jurisdictional agreements

12. General Provisions

12.1 Entire Agreement

  • These terms, together with individual service agreements, constitute the entire agreement
  • Previous negotiations, representations, or agreements are superseded by these terms
  • Modifications must be made in writing and signed by both parties

12.2 Severability

  • If any provision is deemed invalid or unenforceable, the remainder of the terms remain in effect
  • Invalid provisions will be replaced with enforceable provisions that achieve the same intent
  • The overall validity of the agreement is not affected by individual invalid clauses

12.3 Force Majeure

  • Neither party is liable for delays or failures due to circumstances beyond reasonable control
  • Force majeure events include natural disasters, government actions, and technical failures
  • Affected parties must provide prompt notice and make reasonable efforts to mitigate impact

12.4 Assignment

  • Clients may not assign their rights or obligations without written consent
  • Narcissus may assign rights to affiliates or in connection with business transfers
  • Assignment does not relieve the assigning party of existing obligations

13. Updates and Modifications

We reserve the right to update these Terms and Conditions at any time. Material changes will be communicated through:

  • Website notifications
  • Email announcements to active clients
  • Updates to service agreements for ongoing projects

Continued use of our services after updates constitutes acceptance of modified terms.

14. Contact Information

For questions regarding these Terms and Conditions, please contact us:

Narcissus
Email: legal@narcissus.com
Website: itc.valesta.xyz
Business Inquiries: info@narcissus.com

For specific service-related questions:

  • Development Services: dev@narcissus.com
  • Marketing Services: marketing@narcissus.com
  • Support: support@narcissus.com